Refund policy

Refund & Returns Policy

As most of our products are made to order and/or personalised, we are unable to accept returns or offer refunds for change of mind, incorrect sizing or if you simply decide you no longer want your item.

Please ensure all personalisation details, including names, spelling and design choices are correct before placing your order.

Non-Custom Items

For eligible non-customised products we may accept returns or offer a refund in certain circumstances. Please contact us within 7  days of receiving your order to discuss your return.

Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect please contact us as soon as possible with your order number and photos of the item. We will work with you to resolve the issue.